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Customer Service

Our customer service department is ready to assist you between the hours of:

8:00 AM – 4:30 PM CST Monday through Friday.

Contact Us
Valley Litho Supply
1047 Haugen Avenue
Rice Lake, WI 54868

Phone 1-800-826-6781
Fax 1-800-962-5924
Email service@valleylitho.com

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. If you need something not on the website, you can add it at the time of checkout. Just list the items you need in the comments box.

We accept credit card payment (Visa, Mastercard & Discover), PayPal, COD and open account. If you don't have an open account you can get a credit application under "Credit Application & Forms" button on our home page. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

Shipping And Handling
Shipping charges on the website are based on total order value. Many times this shows much higher shipping costs than what they will actually be. You will be charged actual shipping costs either higher or lower than shown. Some equipment orders are shipped via truck and and higher shipping charges may apply. Orders are shipped by regular UPS, FedEx or Truck unless otherwise requested. Other UPS options are listed below. Orders may also be shipped by FedEx or U.S. Postal Service if requested. If Next Day Air, 2nd Day Air or 3rd Day Air are requested, shipping charges will be higher than UPS Ground which is NOT shown on your ORDER CONFIRMATION.

UPS Next Day Air: UPS guarantees on-time delivery of all Next Day Air shipments. 89% of Next Day Air packages are delivered by noon. The rest are received by customers later that day depending on location.

UPS 2nd Day Air: 2nd Day Air packages are guaranteed for delivery on the second business day.

UPS 3 Day Air: UPS 3Day Select guarantees delivery within three business days throughout the 48 contiguous states.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
Wisconsin residents will be charged sales tax. If you are exempt, please fill our a Sales Tax Exemption form. A copy can be found under Credit Application & Forms on our home page.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. If the product you ordered is not what you wanted or up to your requirements, you may return for credit within 30 days. Item just be in sellable condition when received back to receive full credit.

Reaching Us
If you need to reach us, please email us at service@valleylitho.com, alternatively, you can call at 1-800-826-6781 or fax us at 1-800-962-5924 or write to us at 1047 Haugen Avenue, Rice Lake, WI 54868.

Privacy Policy
Valley Litho Supply does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy
If the product you ordered is not what you wanted or up to your requirements, you may return for credit within 30 days. Item must arrive in sellable condition to receive full credit.

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